Risk Notice

We hereby notify Users of the https://www.globalfinex.io/ website that when owning digital assets, as well as when carrying out transactions with digital assets, there is a risk of losing personal financial resources. The value of digital assets may increase or decrease and there may be a risk that you will lose money when buying, selling, holding or investing in cryptocurrencies.

Trading digital assets also comes with special risks that are not usually associated with official currencies. Unlike most currencies that are backed by governments or other entities, or commodities such as gold or silver, digital assets are a unique kind of fiat currency backed by technology and trust. There is currently no government agency that can issue more virtual currency or take corrective action to protect the value of digital assets in times of crisis.

When working with digital assets, there may be other risks that are not provided for by this User Agreement and the Administration of the https://www.globalfinex.io/ website.

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General provisions

This User Agreement (hereinafter referred to as the Agreement, User Agreement) governs the relationship between https://www.globalfinex.io/ represented by 'GLOBAL FINEX SPÓLKA ZOGRANICZONA ODPOWIEDZIALNOSCIA' (Regus Equal Park 28, Wielicka street, Krakow, Poland 30-552) and Users of the https://www.globalfinex.io/ service.

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The User Agreement includes the text of this Agreement and other documents specified on the https://www.globalfinex.io/ website in the “RULES” section.

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References in this agreement to https://www.globalfinex.io, as well as the mention of the words “GLOBAL FINEX SP. Z.O.O”, “we”, “our”, “Contractor” refer to “GLOBAL FINEX SPÓLKA Z OGRANICZONA ODPOWIEDZIALNOSCIA", and the words “You”, “Your”, “User ”, “Customer” refers to the person with whom the globalfinex.io service enters into this Agreement.

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The User can have only one registered account. You acknowledge that you may not use the Services or create an account on behalf of any third party.

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You are responsible for maintaining the security and control of your personal data that you use to access the Services.

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When creating an account on the Site, you must not provide false information about yourself. Indication of false information when registering an account, fake identification documents is not allowed and may lead to restriction of access to the account or its blocking.

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By using the https://www.globalfinex.io/ website, by registering an account to use the https://www.globalfinex.io/ service, and by creating an Application, you agree that you have read, understood and accepted all the terms and conditions contained in this Agreement and other legal documents posted on the website at:

• The parties have agreed that this electronic Agreement has the force of a written contract.

• This User Agreement is an agreement in the form of a public offer, the acceptance of which is carried out by the User by filling out an exchange Application on the website https://www.globalfinex.io/.

• If you do not agree with the terms of the User Agreement, the use of the https://www.globalfinex.io/ website is not allowed.

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1. Eligibility

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1.1. The User hereby confirms that: (1) has reached the legal age (minimum 18 years) required to accept these Terms in the country of which he is a resident; (2) he has not been suspended or prohibited from using the Service before.

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2. Terms and definitions

2.1. GLOBAL FINEX, GLOBAL FINEX SP. Z.O.O and https://www.globalfinex.io/ is a trademark of a service that allows Users to exchange digital assets.

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2.2. Service — a system for providing Internet services for the exchange, sale and purchase of digital assets.

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2.3. User is any individual using the services of the https://www.globalfinex.io/ service.

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2.4. Client No. 1 is a User who has completed the Application process on the https://www.globalfinex.io/ website and accepted the terms of the User Agreement.

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2.5. Customer - the User who has submitted the Application and accepted the terms of the exchange operation specified in it.

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2.6. Digital currency - Bitcoin, USDT, USDC, MATIC, Ethereum and any other blockchain-based currencies.

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2.7. E-currency - funds held on the accounts of users of electronic payment systems.

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2.8. A payment system is a software and hardware product developed by a third party and is a mechanism for implementing the accounting of monetary obligations, as well as organizing mutual settlements between its users.

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2.9. Service Services — assistance in carrying out p2p transactions between individuals for the purchase and sale and exchange of digital currencies, as well as other services, information about which is posted on the Service window.

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2.10. Payment is a transfer of digital currency or fiat funds from the User to the User or the Service, as well as in the opposite direction.

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2.11. Application - an expression of the User's intention to use one of the services offered by the Service by filling out an electronic form through the Service's website, on the terms described in the Agreement and specified in the parameters of this Application.

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2.12. Card verification is a verification that a card (or account) belongs to its owner.

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2.13. Rate — the value ratio of two digital currencies, fixed for a certain period of time during their exchange.

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3. Subject of the agreement

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3.1. Under this Agreement, the Customer grants the Contractor (1) the right during the period of execution of the exchange operation to act on behalf of the Customer and in his interests and (2) instructs the Contractor to provide services for the automatic search and selection of a Trusted User interested in making an exchange operation on the conditions specified in the Application.

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3.2. The Contractor undertakes to provide services to support the exchange operation after the submission of the Application and does this by automated search and selection of a trusted User who wants to purchase convertible currency on the terms specified in the Application.

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3.3. The resulting currency is subject to transfer to the details specified by the Customer, after which a letter confirming the completion of the operation will be sent to the Customer's e-mail. From this moment on, the services provided by the Contractor are considered to be rendered in full and accepted by the Customer.

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3.4. In the event that a profit arises during the support of the exchange operation, it remains with the Contractor as a reward for the services rendered.

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4. Rules for using an account on the https://www.globalfinex.io/ website:

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4.1. The https://www.globalfinex.io/website is for personal use only.

By registering on the Site, you consent to the transfer of reliable data about yourself to https://www.globalfinex.io/ in accordance with the registration procedure on the Site. You also agree that you will not use any account other than your own, nor will you attempt to gain unauthorized access to the accounts of other users.

In addition, the User agrees that he can have only one account on the https://www.globalfinex.io/ website.

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4.2. We may also conduct additional verifications of your information and request from you any necessary documentation and data related to the exchange (passport, card photo, video card verification, receipt of funds sent and other necessary data) for any reason related to your use of the Services and /or as supporting evidence for any information you provide. ​

If the conditions for providing documents are not met, the service has the right to refuse to provide services and initiate a refund to the sender's details within 5 banking days.

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4.3. The https://www.globalfinex.io/ website administration may, at any time and in its sole discretion, deny you the opportunity to register an Account, limit your Account or suspend any transaction until the end of consideration of any information provided by you.

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4.4. Your Account Privacy:

You acknowledge that you are responsible for maintaining the strict confidentiality of your Account information, including your password, protecting your own Digital Assets, and for all activities and transactions posted to your Account.

You understand that any compromise of your login information may expose your Account to unauthorized access by third parties, which may result in the loss or theft of Digital Currency or funds from your Account, including linked accounts such as linked bank accounts and credit cards.

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4.5. Security Alerts:

In order to receive security notices from the Company, you must notify the Company of changes to your email address and telephone number. Under no circumstances will the Company be liable for any loss or loss that you may suffer as a result of compromised account login credentials due to no fault of the Company and/or failure to follow or act on any notices or warnings that that we can send to you. Notwithstanding the foregoing, the Company does not guarantee or take any other action in relation to you, and shall not be liable for such warnings.

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4.6. You must notify us immediately of any unauthorized use of your Account or password, suspected breach of your login information, or any other breach of security by email to info@globalfinex.io

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4.7. Responsibility for the Actions of Third Parties:

Your account is for personal use only and not for use or access by any third party. In any case, you are solely responsible for all acts or omissions of any third party accessing and/or using your Account.

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4.8. You agree that you will not use the Services to engage in any criminal activity, including but not limited to money laundering, illegal gambling, terrorist financing. In addition, you warrant that you will not use methods to obscure the location from which you access the Site and that you will disclose to the Company, upon request, your exact and true location.

If the Company, in its sole discretion, determines that the activity on your Account is suspicious or related to any prohibited activity or illegal operation, the Company may suspend your Account, block any outstanding transactions, reject any subsequent transactions.

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5. Services provided on the website https://www.globalfinex.io/:

5.1. The Service provides the User with the opportunity to register an account free of charge. However, the Service charges a fee for the services provided. The User can see the specific amount of the commission when creating an Application. The size of the commission is determined by the Site Administration unilaterally and may change.

Ordering the services of the https://www.globalfinex.io/ Service is carried out by the User by sending the relevant Application through the website on the Internet with the domain name globalfinex.io.

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5.2. By using the services of the Service, the User confirms that he legally owns and disposes of Fiat Money and electronic and/or digital currency involved in the relevant Payment.

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5.3. The https://www.globalfinex.io/ service provides the following services:

• Service to provide the User with the opportunity to sell digital assets in real time;

• A service to provide the User with the opportunity to buy digital assets in real time.

• A service to provide the User with the opportunity to exchange one type of digital assets for another type of digital assets supported by the Service in real time.

• Service for the search and selection of a Trusted User for the execution of an Application created by the User.

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5.4. By filling out the Application, the User instructs, and the Service, on its own behalf and at the expense of the User, performs actions to sell and transfer digital and / or electronic or fiat currency to another User.

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5.5. The amount of the Service's remuneration for the specified actions is reflected in the Application and confirmed by the User on one of the pages of the user interface.

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5.6. Within the time allotted by the regulations (depending on the direction of exchange) from the moment of receipt of funds from the User, in the amount specified in the relevant Application, the Service is obliged to transfer (transfer) the Received virtual or fiat currency to the details and in the amount specified by the User in the Application, if this is not prevented by force majeure circumstances.

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5.7. The Service has the right to cancel an application created by the User for the purchase of digital and / or electronic or fiat currency, if payment for such an application has not been received on the service’s settlement account after 30 (thirty) minutes from the moment such an application was created.

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5.8. The obligation of the Service to transfer (transfer) the Received digital and / or electronic or fiat currency to the User is considered fulfilled at the moment the digital and / or electronic or fiat currency in the relevant Payment system is debited from the account of the Service, which is recorded in the transaction history of the corresponding Payment system.

A service to provide the User with the opportunity to buy electronic and/or digital or fiat currency from another User in real time.

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5.9. By filling out the Application, the User instructs, and the Service, on its own behalf and at the expense of the User, buys electronic and / or digital or fiat currency from another User, and also performs actions to transfer the monetary equivalent to the User in the amount specified in the Application.

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5.10. Within the time allotted by the regulations (depending on the direction of exchange) from the moment of receipt of electronic and / or digital or fiat currency from the User, in the amount specified in the relevant Application, the Service is obliged to transfer to the User the monetary equivalent of the transferred digital and / or electronic or fiat currency, by selected by the User when creating the Application.

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5.11. The amount of the Service's remuneration for the specified actions is reflected in the Application and confirmed by the User on one of the pages of the user interface.

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5.12. The obligation of the Service to transfer the monetary equivalent of the transferred digital and / or electronic or fiat currency is considered fulfilled at the time the corresponding amount is debited from the account of the Service.

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5.13. All services of the https://www.globalfinex.io/ service are provided without warranty of any kind, express or implied, in particular without the implied warranties of merchantability and fitness for a particular purpose.

The Company does not guarantee that the Onramp services, as well as the https://www.globalfinex.io/ website, will be available in 100% of cases to meet your needs. The Company will strive to provide you with its services as soon as possible, but there is no guarantee that access will not be interrupted or that there will be no delays, failures, errors, omissions or loss of transmitted information.

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5.14. Global Finex Sp z.o.o will use reasonable efforts to provide access to the https://www.globalfinex.io/ services and website in accordance with this Agreement. However, Global Finex Sp z.o.o may suspend use of the site for maintenance purposes and will use reasonable efforts to notify you in advance. Thus, you agree that you assume the risks associated with the fact that you may not always be able to use the https://www.globalfinex.io/ services and website or perform urgent transactions using your account.

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Addition to the procedure for the provision of services:

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5.15. The rate is fixed when creating an application, if the User paid for it within 30 minutes after the creation. If payment is not received within 30 minutes, the application is deleted automatically and the User is obliged to contact the technical support of the site to restore the application.

In this case, the amount of payment on the application will be recalculated at the rate at the time of receipt of payment.

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5.16. If the User has paid for the application, but due to circumstances wishes to refuse the exchange, then the refund is made minus 3% of the payment amount, the commission within the payment system network and the exchange rate difference (if the exchange rate has changed by more than 3%)

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5.17. If the User's card is blacklisted by the Security Service of the payment system and the account is blocked when trying to transfer to it, then https://www.globalfinex.io/ reserves the right not to return the funds to the User.

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5.18. The application should be paid exclusively through the payment form on our website, which is available after clicking the "go to payment" button. Unauthorized payment by details is not allowed. Otherwise, the application may be cancelled.

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6. Taxation:-

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6.1. The Service is not a tax agent for the User and will not notify the User of his tax costs. The user undertakes to independently pay all taxes required in accordance with the tax laws of the country of which he is a resident.

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6.2. In the event that the authorities require the Service to pay the User's taxes or cover the debt resulting from the User's refusal to pay taxes, the User agrees to reimburse the Service for all these payments.

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7. Guarantees and liability of the parties

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7.1. The https://www.globalfinex.io/ Service is financially liable to the User in the amount of the electronic asset or electronic money that was transferred to the https://www.globalfinex.io/ Service for the execution of the Order.

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7.2. The https://www.globalfinex.io/ service provides services for the exchange, purchase and sale of electronic assets or electronic money. The https://www.globalfinex.io/ service does not provide fundraising services, does not provide payment for goods or services of other providers.

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7.3. The https://www.globalfinex.io/ service is not liable to the User for financial losses caused by illegal actions of third parties that cannot be predicted or prevented.

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7.4. The https://www.globalfinex.io/ service is not responsible for any pending or unrealized Applications caused by an error of another Payment system or bank specified by the user in the completed Application. The user agrees that in this case all claims will be sent to the payment system or bank.

The https://www.globalfinex.io/ service will provide the necessary assistance to file a complaint or claim to another partner or bank.

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7.5. In case of detection of falsification of communication flows or any negative impact on the normal operation of the program code of the Service, which is directly or indirectly related to the User's Application, the execution of the Application by the Service is suspended, and according to the funds already received, the parameters of the Application are recalculated in accordance with the current conditions or, in case of disagreement of the User with the recalculation, return of the electronic asset or funds to the details of the payer.

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7.6. The https://www.globalfinex.io/ service is not responsible for partial or complete non-compliance with these Terms of Use, if such was the result of force majeure circumstances that cannot be prevented by reasonable measures.

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7.7. In other cases, failure to fulfill obligations arising from these Terms or violation of individual terms will be considered in accordance with the legislation of the Republic of Poland.

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8. Responsibility of the User:

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8.1. The user is responsible for the accuracy and completeness of the information and data that he provided during registration. In the event that the User entered incorrect personal data or provided incorrect data for the execution of the Application, the https://www.globalfinex.io/ Service is not responsible for any losses of the User resulting from such an error.

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8.2. In case of acceptance of these Terms, the User declares and confirms that:

• He provided correct and truthful information about himself, as well as true identification data;

• He is not a participant in operations or transactions for laundering proceeds from crime;

• The use of the Service is not related to the implementation of criminal and/or terrorist activities;

• He undertakes to comply with the tax laws of the country of which he is a resident. If, as a result of using the Service by the User, the latter receives any kind of appeals, requests, subpoenas, claims, lawsuits from public authorities and third parties, the User undertakes to independently take measures to resolve legal relations with such persons, while freeing the Service from material liability, except in cases where the guilty actions on the part of the Service have been proven in court.

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8.3. The User undertakes not to disrupt the operation of the https://www.globalfinex.io/ Service by interfering with its software or hardware, as well as by distorting the parameters transmitted to the Service.

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8.4. In the event that the client noticed a discrepancy with the broadcast of courses on monitoring. The client is obliged to notify the technical support of the service about this.

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Fault examples:

• the rate is higher than the market rate by 3% on the site Kraken.com

• the exchange rate does not change for a long time

For which, it can be rewarded with an increase in the level of the loyalty program.

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8.5. The client undertakes not to use a technical failure on the side of the exchange office, or incorrect broadcasting of rates on monitoring in order to enrich.

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In the event that the client took advantage of a technical failure on the side of the https://www.globalfinex.io/ exchange office and the exchange office suffers financial or reputational losses. These actions will be regarded as fraud. The client is subject to blocking, and all incomplete orders can be withheld to compensate for the loss of the service.

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8.6. The User acknowledges and agrees that the https://www.globalfinex.io/ Service does not act as a financial advisor, does not provide investment advisory services, and any communication between the User and the https://www.globalfinex.io/ Service cannot be considered as advice.

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8.7. The User is not responsible for partial or total non-compliance with these Terms and Conditions, if it is caused by the occurrence of force majeure, unforeseen events or prevented by appropriate measures.

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8.8. In other cases, failure to fulfill obligations arising from these Terms and Conditions or violation of individual Terms and Conditions will be considered in accordance with the legislation of the Republic of Poland.

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9. Applicable Law and Jurisdiction:-

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9.1. This agreement, as well as all disputes related to it, are subject to consideration in accordance with the legislation of the Republic of Poland.

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9.2. All disputes, controversies and claims arising from this agreement and related to it are subject to consideration and resolution in the Court of Arbitration at the Polish Chamber of Commerce.

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10. Other Terms:-

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10.1. The use of the https://www.globalfinex.io/ Service for the purpose of carrying out fraudulent and illegal operations is prohibited.

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10.2. https://www.globalfinex.io/ service operators are legally obliged to provide information about payments, Users and Transactions to the authorities of the Republic of Poland, supervisors and providers of financial services and payment services in Poland.

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10.3. The method of processing and protecting personal information is described in detail in the Privacy Policy published on the https://www.globalfinex.io/privacy-policy, which is required to conclude a contractual relationship between the User and the https://www.globalfinex.io/ Service.

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10.4. The https://www.globalfinex.io/ Service, in case of suspicious actions in the process of filling out an application by the User, in order to avoid damage from hacker attacks, has the right to suspend the execution of such operations until the reasons for these actions are clarified.

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10.5. The https://www.globalfinex.io/ Service has the right to refuse to perform the operation of exchanging, buying and selling electronic currencies if the transfer of an electronic asset to the Service account was made without filling out an Application using the user interfaces on the Service Website.

The electronic currency transferred to the relevant accounts of the Service by the User without filling out an Application using the user interfaces on the Service Website can be returned to the User upon request, taking into account the deduction of the payment system commission.

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10.6. The Service Administration has the right to refuse to provide services to any User without explanation.

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10.7. The response time of the https://www.globalfinex.io/ Service to the User's requests may be up to fifteen business days from the date of receipt of the User's corresponding request.

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11. Force Majeure:-

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11.1. If, in the event of a force majeure event, you or https://www.globalfinex.io/ are delayed or unable to comply with any of these Terms, then such delay or failure to comply will not be considered a breach of these Terms, and neither you nor https://www.globalfinex.io/ may claim any any loss or damage resulting from such circumstances.

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12. Final provisions

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12.1. The terms and conditions are agreed with the User in electronic form during registration. Agreement with the Terms published in electronic form is valid and identical to the written consent.

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12.2. The https://www.globalfinex.io/ Service has the right to unilaterally amend the Agreements by publishing the changes on the Service Website. Changes come into force from the moment of publication, unless another date for the entry into force of changes is additionally determined when they are published. The User has the right to terminate the contractual relationship with the https://www.globalfinex.io/ Service due to his disagreement with the change in such Terms.

The User must notify the https://www.globalfinex.io/ Service of his disagreement with the change in the Terms and termination of the contractual relationship by sending a corresponding letter to info@globalfinex.io

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12.3. The https://www.globalfinex.io/ service has the right to send the User information on the status of the exchange process, as well as other information, including advertising, to the e-mail specified by him. The User can unsubscribe from promotional mailings by clicking on the appropriate button in the received letter.

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12.4. The information posted on the site, including all graphics, text information, program codes, etc., is the property of Global Finex Sp z.o.o and is protected by copyright laws.

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12.5. The User confirms that he is familiar with all the provisions of these Terms and fully accepts them.

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13. Contact details

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13.1. You can communicate with Global Finex Sp z.o.o employees during business hours by sending an email to info@globalfinex.io or Live Chat Option displayed as Icon at bottom of Page.